We offer a 14-day right of return from the day you have picked up/received the package.
The return label costs DKK 39, which is deducted from the return amount.
How to return an item :
1. You go to our return portal and fill in your email and order number.
You have received the order number on your order confirmation and receipt in the package.
2. Select which jewellery/goods you want to return
3. Fill in the reason for your return
4. Choose whether you want to send your return package with GLS or Postnord
5. Attach the return slip which is on your sent return label - save if necessary. copy for personal use
6. Put a return label on your package if necessary. on top of the cardboard box in which you received the jewellery.
7. Send the package via a post office and keep the receipt for delivery, as you are responsible until I receive the package.
I will notify you as soon as I receive the package and send your money back within 1-3 banking days.
NOTE: You can also exchange the jewelery for a gift card.
Please note that we only refund the return amount to the card and cardholder who originally made the purchase due to legislation.
Right of cancellation:
There is a 14-day right of cancellation and a 14-day right of return on all goods, calculated from the day the goods are received (for Christmas gifts, the right of return is 14 days from 24/12). If you regret a purchase, you must notify us before the 14 days have passed. You must return the item in the same condition as you received it. You are welcome to have tried the item on, but if Mie Christiansen Jewelry considers that the item has been used, the item cannot be returned. The item is considered to have been used if it is used beyond what is possible when trying on an item in a physical store. When the item has been returned and approved, the money is deposited into your account within a few days. We will pay the amount back to the same account that you used for your purchase. Shipping costs for returns are DKK 39 and we deduct them from the refund amount.
If you do not pick up your parcel at the parcel shop and it is sent back to us, it costs DKK 39 to have the parcel sent again, and if you have not collected the parcel because you have regretted it, we will deduct DKK 39 from the refund amount.
Right of complaint:
Mie Christiansen Jewelry provides a 2-year right of complaint in accordance with the Sales Act for extensive manufacturing and material defects that are detected during the normal use of the product. The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention. It should be noted that oxidation of sterling silver jewelry is a natural process. It is expressed as dark colored spots, and since it is a natural process it is therefore not a complaint.
Complaints about errors and defects, which should be discovered by usual examination and upon receipt of the item, must be notified to info@miechristiansenjewelry.com within 14 days of purchase. The item can subsequently be returned for repair, exchange or, by agreement, if necessary. crediting. In connection with complaint cases , Mie Christiansen Jewelry bears return costs within a reasonable scope.
